Addressing Issues with Tork Motors | Why Customers Are Angry
H. Karan Kumar
Updated on Sept 19, 2023 | 6 min read
Electric vehicles (EVs) have been gaining significant traction globally, promising a greener and more sustainable mode of transportation. However, the transition towards EVs hasn’t been smooth, with challenges ranging from infrastructure development to consumer product satisfaction. One recent event that underscores these challenges is the protest by Kratos R owners at Tork Motors HQ in Pune. Let’s delve into the intricacies of this protest and what it signifies for the EV industry.
Understanding the Kratos R Protest
On January 15th, 2024, around 15-20 Kratos R owners gathered at Tork Motors HQ in Pune to voice their grievances. The crux of their dissatisfaction revolves around several key issues:
- Delayed Promised Features: One of the primary concerns raised by the owners is the delay in the implementation of promised features, particularly the fast charging port. Despite assurances during purchase, the port remains elusive even a year after the initial delivery.
- Chassis Design Flaw: Another significant issue highlighted by the protest is the presence of a design flaw in the chassis, leading to breakage. While Tork Motors has committed to providing free replacements for affected models, the flaw underscores quality control challenges.
Lack of Dialogue and Transparency: Owners lament the lack of effective communication and transparency from Tork Motors. False promises, disabled community features, and unresponsiveness on the company’s part have exacerbated their frustration.
Tork Motors’ Response
In response to the protest and subsequent complaints, Tork Motors provided insights into their perspective:
- Charging Port Upgrade: Tork Motors cites challenges in sourcing components for the fast-charging port upgrade due to evolving industry standards. While they offer to retrofit standardised connectors free of cost, the process remains cumbersome for early adopters.
- Chassis Design Modification: Acknowledging the flaw in the chassis design, Tork Motors assures free replacements for affected models and commits to implementing design modifications in newer models.
- Communication and Customer Engagement: Tork Motors pledges to address customer concerns promptly and enhance communication channels to foster transparency and trust.
The Tork Kartos R:
Tork Kratos R | Specifications |
Range | 180km (ARAI range) |
Top Speed | 105km/h |
Charging time | 6-7 hours |
Battery | 4kWh |
Motor | 9 kW Axial Flux Motor |
Charging cost | 4units |
Fast charging | 30 min |
Tork Kratos Price & Warranty:
With a 4kWh battery and 180kms claimed range, the Tork Kratos is priced at an ex-showroom price of ₹167,499/- with the state subsidy, the price may go further down with the added state subsidy.
Tork Kratos Warranty:
Tork Motors offers a comprehensive warranty package for the Kratos:
- 3-year warranty on the lithium-ion battery: Provides peace of mind regarding a key component’s life and performance.
- 3-year warranty on the motor and controller: Covers vital electric components.
- 1-year warranty on non-electrical components: Offers protection against manufacturing defects in other parts.
Implications for the EV Industry:
In the initial days, even Ola Electric faced issues with their product and services and received hugely negative customer feedback. Still, as time passed, the company kept working towards improving its services, and now they are at number 1. Although there are still many customer complaints, Ola’s scooters and services have drastically improved from their past ones. It’s a similar case with Tork Motors.
The Kratos R protest sheds light on broader challenges facing the EV industry, including:
- Customer Expectations vs. Reality: The incident underscores the importance of managing customer expectations and delivering on promises, particularly in developing markets.
- Quality Assurance: Ensuring stringent quality control measures is imperative to build consumer confidence and sustain long-term growth in the EV sector.
- Customer-Centric Approach: Companies must prioritise effective communication and robust customer engagement strategies to cultivate brand loyalty and mitigate potential backlash.
Conclusion
The Kratos R protest serves as a wake-up call for manufacturers and consumers in the EV landscape. While the industry holds immense promise for a sustainable future, addressing teething issues and fostering a collaborative ecosystem is critical for its success. Stakeholders must work together to navigate challenges, innovate solutions, and propel the electric revolution forward.
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Bounce Infinity E1 Price, Range, Specs, & Features – 2024
H. Karan Kumar
Updated on Sept 19, 2023 | 6 min read
Bounce Infinity at a glance:
The Bounce Infinity E1 electric scooter is a compelling choice for eco-conscious commuters seeking a blend of style, performance, and affordability. With its sleek design, impressive range, and a host of smart features, the E1 promises a delightful riding experience in the urban jungle.
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Bounce infinity specifications:
Bounce Infinity Dimensions:
| Kerb weight | 94kg |
| Load Capacity | – |
| Seat height | 780mm |
| Wheel-base | 1260mm |
| Ground clearance | 155mm |
Bounce Infinity Dimensions:
Kerb weight | 94kg |
Load Capacity | – |
Seat height | 780mm |
Wheel-base | 1260mm |
Ground clearance | 155mm |
Bounce infinity features
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Bounce Infinity price and warranty:
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Bounce Infinity E1 Warranty:
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How to book bounce infinity:
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