Why Hyundai Kona EV is not successful in India – Explained
H. Karan Kumar
Updated on Sept 19, 2023 | 6 min read
The Hyundai Kona Electric Vehicle (EV) was launched in India with much anticipation, but it has faced numerous challenges and has not achieved the initial expected success. In this article, we will explore the reasons behind the struggles of the Hyundai Kona EV in India and analyse the key factors contributing to its underperformance.
The Hyundai Kona EV was introduced to the Indian market as a mature and international product, promising stress-free service and incredible efficiency. However, the vehicle’s service-related issues have overshadowed its positive attributes, leading to a disappointing ownership experience for many customers. In this article, we will examine the specific challenges faced by Hyundai Kona EV owners and shed light on the issues with the service network, misinformation from service personnel, and the lack of proper testing and diagnostics.
Lack of EV-certified Service Centers
One major hurdle Hyundai Kona EV owners face in India is the lack of EV-certified service centres. Unlike traditional internal combustion engine (ICE) vehicles, EVs require specialised knowledge and expertise for servicing and maintenance. Unfortunately, Hyundai’s service centres cannot handle EV-specific repairs and maintenance tasks. As a result, customers are forced to travel long distances to the nearest EV-certified service centre, leading to inconvenience and additional expenses.
For instance, service personnel often misguide customers by suggesting that regular DC charging is necessary to prevent the expansion valve from getting stuck and damaging the compressor. However, the Hyundai Kona’s battery management system (BMS) is designed to automatically activate the active cooling system if the battery temperature exceeds a certain threshold, irrespective of the charging method. This misinformation can lead to unnecessary DC charging and a misunderstanding of the vehicle’s actual requirements.
Stigma Surrounding EV Adoption
In addition to the service-related challenges, Hyundai Kona EV owners in India face the stigma surrounding EV adoption. With limited EVs on the road, the general public and service network may lack understanding and awareness about EV technology and its specific requirements. This lack of awareness can result in apathetic attitudes towards EV owners and inadequate support from service centres.
Moreover, the challenges become even more significant if the Hyundai Kona EV is the only car in a household. The lack of alternative transportation options, such as loaner vehicles or convenient pickup and drop-off services, can make the ownership experience frustrating and inconvenient for EV owners.
Service Center Limitations
Hyundai’s service centres in India have certain limitations that further contribute to the struggles that Hyundai Kona EV owners face. Firstly, service centres do not offer pickup and drop-off services for EVs, particularly for long distances. This puts the onus on the customers to manage the transportation logistics, which can be a significant inconvenience.
Secondly, loaner vehicles are not provided for EV owners, especially for those who need to travel a considerable distance to the service center. This lack of support can add to the frustration and inconvenience of Hyundai Kona EV owners relying on their vehicles for daily transportation.
Inadequate Testing and Diagnostics
Another critical aspect contributing to the struggles of Hyundai Kona EV owners in India is the lack of proper testing and diagnostics by service centres. In some instances, service personnel cannot access a DC fast charger on their premises, limiting their ability to perform crucial tests post-repair. This limitation prevents them from ensuring that the problem has been adequately fixed and undermines the confidence of the vehicle owners.
Improving the EV Service Network
To address the challenges Hyundai Kona EV owners face, Hyundai and other automakers must invest in expanding the EV service network in India. This expansion should include establishing more EV-certified service centres nationwide to ensure convenient access for all EV owners.
Additionally, automakers should focus on providing comprehensive training to service personnel, ensuring they have the necessary knowledge and expertise to diagnose and repair EVs effectively. This training should also include accurate and up-to-date information about EV technology to prevent the spread of misinformation.
Conclusion
The struggles faced by Hyundai Kona EV owners in India highlight the importance of a robust and well-supported EV service network. The lack of EV-certified service centres, misinformation from service personnel, the stigma surrounding EV adoption, and inadequate testing and diagnostics have all contributed to the challenges faced by Hyundai Kona EV owners. By expanding the EV service network, educating customers and service personnel, and improving testing and diagnostics processes, automakers like Hyundai can enhance the ownership experience for EV owners and promote the widespread adoption of electric vehicles in India.
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Bounce Infinity E1 Price, Range, Specs, & Features – 2024
H. Karan Kumar
Updated on Sept 19, 2023 | 6 min read
Bounce Infinity at a glance:
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Bounce infinity specifications:
Bounce Infinity Dimensions:
| Kerb weight | 94kg |
| Load Capacity | – |
| Seat height | 780mm |
| Wheel-base | 1260mm |
| Ground clearance | 155mm |
Bounce Infinity Dimensions:
Kerb weight | 94kg |
Load Capacity | – |
Seat height | 780mm |
Wheel-base | 1260mm |
Ground clearance | 155mm |
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